Frequently Asked Questions

ORDERS & SHIPPING

Q: How long does shipping take?
A: US orders typically arrive in 7–15 business days. International orders take 10–25 business days. Processing takes 1–3 business days before shipment.

Q: Do you ship worldwide?
A: Yes! We ship to most countries worldwide through our dropship network.

Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number via email. Allow 24–48 hours for tracking to update.

Q: Can I change or cancel my order?
A: Contact us at localsalesboost@gmail.com within 24 hours of placing your order. Once fulfilled, orders cannot be cancelled.

RETURNS & REFUNDS

Q: What is your return policy?
A: We accept returns within 30 days of delivery on unused, unopened items in original packaging. Opened skincare and beauty products cannot be returned for hygiene reasons.

Q: My item arrived damaged — what do I do?
A: Email us at localsalesboost@gmail.com within 7 days of delivery with photos and your order number. We'll send a replacement or full refund at no cost.

Q: How long do refunds take?
A: Approved refunds are processed within 5–7 business days to your original payment method.

PRODUCTS

Q: Are your skincare products safe for sensitive skin?
A: We carry a range of products formulated for different skin types. Always check the ingredient list and do a patch test before full application. Contact us if you need guidance on specific products.

Q: Are your products cruelty-free?
A: We are committed to offering cruelty-free beauty products. Check individual product descriptions for specific certifications.

Q: Do you sell authentic Korean skincare products?
A: Yes! We specialize in premium Korean skincare including serums, creams, and cleansers from trusted brands.

Q: What skin concerns do your products address?
A: Our products address brightening, anti-aging, hydration, oil control, acne, and hyperpigmentation. Use our collections to shop by concern.

PAYMENTS & DISCOUNTS

Q: What payment methods do you accept?
A: We accept Shop Pay and all major credit cards. Multiple currencies are supported at checkout.

Q: How do I use a discount code?
A: Enter your discount code at checkout in the "Discount code" field. Codes cannot be combined with other offers.

Q: How do I get 10% off my first order?
A: Subscribe to our newsletter at the bottom of our homepage to receive your 10% welcome discount code.

ACCOUNT & CONTACT

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout.

Q: How do I contact customer support?
A: Email us at localsalesboost@gmail.com or use our contact form. We respond within 1–2 business days.